Terms & Conditions

ACCOUNT STATUS: Accounts can be closed at any time at the sole discretion of the corporate office, with or without cause. ALL accounts will be closed after 18 months of inactivity. Once an account is closed, to re-establish an account all retailers must go through the new accounts approval process: completed dealer application, updated state tax certificate, and a minimum opening order will be required.

PAYMENT OPTIONS: Net 30 terms are available with approved credit. Credit limits are based on credit history and/or Credit References. Orders processed with approved terms must be paid with a company check (credit cards will not be accepted). Prepayment options include Visa, Mastercard, Discover, American Express, and company check. NO C.O.D orders are accepted.

EXTENDED PAYMENT OPTIONS: Existing Net 30 customers who purchase over $2500 in previous year and also dealers who surpass $2500 shipped in current year ($2500 per “ship to” location) are eligible for consideration for Net 60 terms once per quarter, max 4 times per year. Net 60 is pending approval based on payment history. Note on Order: Net 60.

FREIGHT INCENTIVE PROGRAM: Only available to Votivo Dealers who purchase over $2500 per “ship to” location in a calendar year. Freight incentive for single shipments/single invoices to a single location is given as follows: Orders over $1000, 100% freight incentive on product. (Except direct to Alaska or Hawaii, over $1000, 10% of merchandise amount). Freight incentive not to exceed actual freight charges. Invoice must be paid within terms to earn the freight incentive. If you choose freight collect, you will not receive a freight incentive.

FREIGHT CAP: Freight capped at 15% of the merchandise total. Freight incentives apply. The freight cap will not apply to orders shipped outside the continental US and/or expedited orders (Next Day, 2nd Day, etc).

SHIPMENTS: Unless otherwise directed, VOTIVO will always automatically shop for the least expensive rate, ship accordingly, and pass the savings on to you. F.O.B. Spartanburg, SC. VOTIVO preferred carriers include FedEx Ground, USPS, and truckline carriers.

RETURN POLICY: Returns are subject to the following conditions: a) Claims must be made within 10 days after receipt of shipped goods. b) Return Authorization “RA” number must be acquired from a Customer Relations Representative by calling 1.877.786.8486. c) “RA” number must be printed in bold on the carton and shipment sent back to Spartanburg, South Carolina. d) No returns will be accepted without authorization of VOTIVO Customer Relations. Based on circumstances of return, a restocking fee may apply.

REFUSED AND UNDELIVERED ORDER: All refused or undelivered orders will incur a 15% restocking fee.

MINIMUM ADVERTISED PRICING POLICY (MAPP): All products are to be sold at a Minimum Advertised Pricing Policy that is at least 100% markup from the current listed wholesale pricing. Promotions up to 15% are allowed but only periodic, varied in nature and for a duration of no more than 7 days. Testers are intended for In-Store Use only and may not be sold or included as part of any promotional offers to customers including a gift with purchase. Sample items offered to dealers for the express purpose of consumer giveaways and any products that have been discontinued by the manufacture are excluded from this policy.

Wholesale shipments to US based retailers are strictly licensed and authorized for resale ONLY within the United States and as authorized according to the terms of the VOTIVO Authorized Dealer Policies. International shipments from US based retailers and sales efforts through third party websites (as defined in Section A4) are strictly prohibited as a violation of Authorized Dealer Policies, including, but not limited to, Sections A.1 and A.2 and thereof regarding VOTIVO intellectual property rights. Violation of Authorized Dealer Policies, and of this policy in particular, subjects an offending Authorized Dealer to potential immediate termination for cause, pursuant to Section D of Authorized Dealer Policies.