FAQ

Thank you for your interest in VOTIVO. We have an Authorized Dealership Program so we will first need to get you connected with your local OneCoast Territory Manager so they can learn more about your business. 

4 Ways to start the Dealership Process

    1. Contact the Sales Representative in your area directly. VOTIVO is represented by ONECOAST, a top gift industry sales organization. To find your local representative, click here
    2. We’d be happy to help connect you. Fill out this form and we will submit your request to receive more information to ONECOAST on your behalf. To be noted, this form is not a dealer application. Your request will be reviewed by your local representative and they will contact you within 1-2 weeks.
    3. Visit our showrooms for more information. Stop by and see us in Atlanta, Dallas or Las Vegas. Click here for our showroom locations. We'd love to meet you!
    4. Need more information or have a specific question? Our Customer Service Team would love to help. Customer Service is available to help you Monday through Thursday 8:00 am to 6:00 pm and Friday from 8:00 am to 5:00 pm EST. Please feel free to call 1-877-7VOTIVO (877-786-8486) to talk with an experienced Customer Service Specialist. 

 

Dallas Market Center World Trade Center
Showroom 205
June 18th – 25th, 2019

AmericasMart Atlanta Building 2
Showrooms #1017 & ONECOAST #1800
July 8th - 15th, 2019

Las Vegas World Market Center
ONECOAST C-801
July 28th - 31st, 2019

Our minimum opening order is $500.

Our minimum re-order is $150.

Average shipping times are 7-10 business days.

The quickest way to find out about existing and completed orders is to log on to our retailer site and access your account. You may also contact our friendly Customer Service department at 1-877-7VOTIVO (877-786-8486).

Your login is your Bill-To account number, and your password is your zip code. If you need more help, please contact Customer Service at 1-877-7VOTIVO.

We use a blend of natural and synthetic ingredients. Please keep in mind that just because a product uses all natural materials does not mean that it is safer or contains fewer allergens. All of our fragrance ingredients adhere to strict safety standards set by the International Fragrance Association (IFRA).

It is not feasible to formulate a home fragrance product as organic. It would make our products very expensive, it could deplete natural resources, and our products would not have the same signature scents that you know and love. We adhere to strict safety standards set by the International Fragrance Association (IFRA).

While we do not intentionally add any animal-derived ingredients to our products, we are not a certified vegan facility.

Our wax is a proprietary soy-blend wax that was formulated for maximum performance with our in-house manufactured fragrances. As with most fragranced candles, our fragrance contains both natural and synthetic ingredients. We adhere to strict safety standards set by the International Fragrance Association (IFRA). Likewise, we also follow the National Candle Association (NCA) for general wax and candle safety standards. According to the NCA, validated scientific studies have shown that all major candle waxes produce virtually identical combustion byproducts. To date, no peer-reviewed scientific study has ever proven that candle wax emissions are harmful to human health.

Our wax is a proprietary soy-blend wax that was formulated for maximum performance with our in-house manufactured fragrances. As with most fragranced candles, our fragrance contains both natural and synthetic ingredients. However, we adhere to strict IFRA standards, a 3rd party that sets safety standards for all natural and synthetic aroma compounds. Likewise, we also follow the National Candle Association (NCA) for general wax and candle safety standards. According to the NCA, validated scientific studies have shown that all major candle waxes produce virtually identical combustion byproducts. To date, no peer-reviewed scientific study has ever proven that candle wax emissions are harmful to human health.

Our candles use cotton or paper wicks that are free of lead and zinc.